Privacy Policy

1. Introduction

Toplock Locksmiths (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect your information.

2. Information We Collect

We may collect personal information from you when you:

Request a quote or service

Contact us by phone, email, or through our website

Make a payment or create an account with us

Interact with our social media pages or online forms

The types of personal information we may collect include:

Name, address, and contact details

Vehicle or property access details relevant to locksmithing work

Billing or payment information

Email communications or enquiry history

We do not collect sensitive information (such as race, religion, or medical details) unless required by law.

3. How We Use Your Information

We use personal information only for purposes directly related to our services, including:

Providing quotes, scheduling, and completing locksmithing work

Processing payments and issuing invoices

Responding to customer enquiries and providing after-service support

Sending service updates, receipts, or important notifications

Complying with legal obligations and maintaining security records

We do not sell, rent, or share your personal data with third parties except where required to complete a service (for example, suppliers or payment processors) or when required by law.

4. Website Data and Cookies

Our website may use cookies and analytics tools to improve your browsing experience and monitor site performance. These tools collect non-identifiable information such as browser type, device, IP address, and pages visited. You can disable cookies in your browser settings if you prefer not to share this data.

5. Storage and Security

We take reasonable steps to safeguard your personal information against loss, misuse, unauthorised access, alteration, or disclosure.
Electronic records are stored on secure servers, and paper records are kept in restricted areas. Only authorised personnel have access to personal information for legitimate business purposes.

6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or incomplete. Requests can be made by contacting us using the details below. We may require proof of identity before releasing information.

7. Third-Party Services

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date shown at the top.

9. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact:

Toplock Locksmiths
Phone: 1300 679 979